PRODUCT LEADER • AI • PLATFORM STRATEGIST

Building
Platforms.
Driving Outcomes.
Elevating Innovation.

“I turn business chaos into platform clarity.”
9+ years building high-impact, multi-tenant, AI-powered products at scale. Relentless on execution. Trusted to deliver what others can’t.

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Elevator Pitch

"I build digital products that solve complex business problems with ruthless clarity and execution."
With a decade blending business analysis and product management, I’ve led high-impact solutions across fintech, AI platforms, and enterprise tech. My portfolio is not just a showcase — it's proof of momentum, obsession with outcomes, and the grit to build what others delay. If you’re looking for velocity, precision, and a partner who owns outcomes like a founder — you just found him.

Portfolio Highlights

🤖

Genie AI

Multi-tenant NLP platform automating 40%+ ticket volume and 1M+ monthly requests. Powers appointment, escalation, and support logic for global clients.

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🎓

MIT xPRO Practicum

Product discovery and GTM frameworks for enterprise AI SaaS, validated with MIT product leads. Delivered modular assistant and roadmap proposals in live stakeholder sessions.

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🏥

Sentara Onboarding

Enterprise-grade onboarding platform with geo-routing, Salesforce automation, and real-time dashboards, used by 5K+ internal agents and reps.

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Research & Practicum Highlights

Staples (MIT Practicum)

Led discovery and product roadmap for internal procurement tools during MIT xPRO. Identified system gaps and pitched a modular assistant inspired by Genie. Collaborated with experienced PM peers.

Libra Solutions (Pre-Interview Research)

Independently reverse-engineered Libra’s testing process before interviewing with their Director of Product. Proposed ways to streamline alpha/beta launches using AI-tagged tracking and roadmap alignment.

Genie (Your Product)

Designed and shipped a multi-tenant GenAI support assistant from scratch. Scaled to 1M+ requests/month, automated 40% of support workflows, and powered appointment, escalation, and plan logic flows.

Experience & Impact

TechGenie.ai

Product Manager | 2025–Present

Launched GenAI support assistant, scaled to 1M+ requests/month.
Automated 40%+ support workflows, cut resolution time by 35%.

Sentara Healthcare

Product Manager | 2023–2025

Medicare onboarding platform, 5K+ agents, geo-routing, ADA portals.
OKR dashboards, JiraOps playbooks, led cross-team launches.

Shutterfly

Product Manager | 2022–2023

Photo eCommerce engine, drove 40% K–12 revenue lift.
Mentored PMs, built regional A/B testing & offer logic.

Learning Without Tears

Product Manager | 2021–2022

Redesigned EdTech storefront, IBM MQ event migration.
$500K+ in new revenue via funnel/discount experiments.

Amcor

Lead Business Analyst | 2020–2021

Modernized Salesforce CPQ platform for 1,200+ B2B users.
Led InfoSec compliance and workflow redesign.

KeyBank

Lead Business Analyst | 2019–2020

Owned digital banking requirements; integrated credit APIs, delivered real-time underwriting (99.5% accuracy).

BBVA Bank

Senior Business Analyst | 2017–2019

Streamlined credit card/loan approvals, authored BRDs, improved sprint velocity by 20%.

GE Power

Business Analyst | 2016–2017

Automated B2B pricing platform, reduced quote time by 28%.

Aramark

Business Analyst | 2014–2015

Modernized reporting and order systems for university clients.

Building Platforms. Driving Outcomes. Elevating Innovation.